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Plumb Crazy
Average rating:  
 65 reviews
by Christine Murray on Plumb Crazy
Lifesaver!
City & State: Leesburg

So grateful that Daniel was able to squeeze my leaking toilet and valve in at the end of the day. He was kind, efficient, and knowledgeable. Thank you!

by Shelby Caputo on Plumb Crazy
Punctual, professional and patient.
City & State: Google Reviewer

We called Plumb Crazy based on a friend's recommendation, and could not have been happier with the service we received for the price we paid. Daniel was punctual, professional and patient. He explained the cause of our issue and suggested remedies, including his recommendation. He was very thorough and neat. He also addressed unrelated plumbing issues I raised while he was there and was able to fix those. I am happy to say we found a new plumbing company if/when we need it!

by Ty Nygo on Plumb Crazy
Highly recommend!!
City & State: Google Reviewer

We live in Lansdowne and had small job (master bedroom faucets). Contact a couple of plumbing company in the area. I spoke with Jess who is professional and easy to communicate with from the beginning. Jess was patience answering the questions we asked. Scheduling was easy. We dealt with Daniel on the day. He was running early and called to see if we were ok if he come earlier that the time block. Daniel was also professional and easy to talk to during time he was at our house. He diagnosed and fixed our minor issue right away. Daniel also offered to see if there are any other plumbing issues that he can help with and patiently answered questions. As long as we live in this area we will continue to use Plumb Crazy for all our plumbing need big or small.

by Travis Chelgren on Plumb Crazy
Best plumbing service in NoVA
City & State: Ashburn, VA

I've used Plumb Crazy a few times for things like faucet installations, toilet rebuilds, etc. and the work and professionalism has always been top notch. They even gave me the information I needed to correct another plumbers bad work free of charge. Plumb Crazy saw the original water heater installer voided the manufacturer warranty on the water heater during the install process and then gave me all the information I needed to get that original installer to come back and fix the issue. That ended up saving me over $500 in unwarranted repair fees and I got a free water heater expansion tank in the process too. I truly can't say enough good things about Plumb Crazy, so if you're in the need, give them a call. You won't be sorry.

by Kate Daie on Plumb Crazy
Great Customer Service!Google Reviewer
City & State: Google Reviewer

Very informative and helpful with all my plumbing concerns. Will definitely call them again!

by Kevin Blythe on Plumb Crazy
Knowledgeable, competitive prices, and good work.
City & State: Google Reviewer

I always try to give the local guys a chance and I'm glad I did. Had them come out for an estimate to replace a whole-house pressure regulator. They were ~$125 cheaper and were able to replace it on the spot. Knowledgeable, competitive prices, and good work. Would definitely recommend.

by Tami Birk on Plumb Crazy
They are awesome!!
City & State: Google Reviewer

Professional and excellent prices. Upfront no nonsense or surprises. Daniel was on time and called before coming. Clean and just did an outstanding job. I’d never use anyone else.

by Olga Riley on Plumb Crazy
Friendly, professional, and quick.
City & State: Google Reviewer

Daniel replaced our kitchen sink, and we were extremely satisfied with our experience. Will surely use this company for all our future plumbing needs.

by MIke Sisk on Plumb Crazy
Plumbing
City & State: Leesburg

Daniel arrived when he said he would, diagnosed the problem quickly and let me know what it would cost before he started the work. He was polite, efficient and the job was completed quickly. He cleaned up too! I would definitely recommend Daniel and Plumb Crazy for plumbing needs.

by Matt Silverthorn on Plumb Crazy
Leak Fixed
City & State: Google Reviewer

Scott fixed my main issue as well as another intermittent leak I was having trouble replicating. He didn't try to oversell me, and he took the time to explain why the current plumbing under our sink is wrong and what to do to address it in the future if it's something that we feel the need to do. Great, friendly service. Would absolutely recommend!

by Jacqueline McHale on Plumb Crazy
Very reliable, costs are clearly specified..
City & State: Google Reviewer

I've used Plumb Crazy for several projects over 10 years - sump pump, hot water heater, shower faucet repair - they are very reliable, costs are clearly specified, and very fair. In fact, the first time I called them was because another vendor had quoted me a 4-figure sum for a sump pump replacement saying it could not be repaired. Plumb Crazy repaired the pump for $175 and it worked flawlessly for another 4 years. I only replaced it because of age. They promptly schedule my service calls and always show up on time. Plus, everyone I've dealt with has been really nice to work with.

by Chris Woods on Plumb Crazy
Repaired Toilet Tank Leak
City & State: Google Reviewer

I felt Dan did what was best for the customer, rather than what he could charge the most. He fixed the leak from our toilet tank, which is what I called for originally. I then asked if he could provide an estimate to fix a leaking faucet on our non-standard tub fixtures. His installation quote was definitely a lot cheaper than the previous company who looked at it. I decided to try Plumb Crazy as I didn't want to use the previous company I used. I thought the previous company charged a lot, and I was probably right based on this one experience I had with Plumb Crazy. I will definitely be calling them again for every plumbing need that comes up in our home. Not just for the price but also for the great customer service.

by Brent Canfield on Plumb Crazy
Leaking Toilet
City & State: Google Reviewer

Daniel came over to fix a leaking toilet, gave us options, got us all fixed up... we use these guys all the time, they are great and so is Daniel.

by Bobby Sorensen on Plumb Crazy
These guys are outstanding.
City & State: Google Reviewer

Honest and efficient. Definitely our plumbers of choice!

by Helen Aikman on Plumb Crazy
There are vendors and there are vendors...
City & State: Google Reviewer

If you've owned a home for like 15 minutes, you know there are vendors and there are vendors. About 90% fall into the check-in-check-out category. The price is high, the work's okay - maybe the repair will stick, maybe not. Plumb Crazy rises into the narrow 10% of vendors that deserve to be called tradesman and trusted advisors. I first met Daniel and Scott when they came to replace our sump pump. We were new in town and in a bit of a panic as water rose toward our furnace. When they left, I knew a lot about sump pumps. Like why it's important to have a solid, cast iron pump that will last 10 years. Like how drainage is properly arranged and how to protect it from freezing. Same experience when they replaced a broken frost-free hose bib the other day. These guys take the time to explain and to make sure you have the best possible fix - no slap-dash-cut-and-run. And they always answer the phone. And they come fast. And they arrive when they say they will. One last thing for those who care - - they are hilarious. Why they're doing plumbing instead of stand up is beyond me, but I'll take it. Thanks, guys!

by Ryan Robbins on Plumb Crazy
Very Professional & Courteous
City & State: Google Reviewer

When my hot water heater was leaking this morning, I put in a call to Plumb Crazy. They gave me instructions immediately on how to turn off the gas and water to the device, then dispatched a technician within 4 hours. The technician Daniel D. was very professional, courteous, and answered all questions in easy to understand terms. He fixed the issue quickly and cleaned up everything from the repair. I cannot recommend Plumb Crazy enough. If you need a plumber, go to these guys.

by Fran McDermott on Plumb Crazy
Pedestal Sink & Toilet Install
City & State: Google Reviewer

Daniel did a great job of installing a new pedestal sink and toilet in our powder room. Professional and easy to work with. Recommended.

by Sarah Bischoff on Plumb Crazy
Seamless from start to finish.
City & State: Google Reviewer

Daniel came out to replace our water heater and it was seamless from start to finish. He was professional and very knowledgable. Great service, reasonably priced and quick! Will definitely call them again for any future plumbing issues.

by Chris Heyer on Plumb Crazy
With Plumb Crazy I got all, Professional Service, Cost Consideration, Reliability and Peace of Mind and Confidence
City & State: Google Reviewer

Scott of Plumb Crazy is absolutely the guy to call for whatever plumbing work you need - from simple fix (for them not me) to a serious plumbing failure - Good guy - great team - can't speak too highly of how much I appreciate their service. Whenever I think of plumbing work I see lots of dollars... Scott was mindful of all the options and kept my cost affordable while still delivering a successful repair. Much appreciated. To me - I'd rather pay more for someone I trust than roll the dice on a bargain repair. With Plumb Crazy I got all, Professional Service, Cost Consideration, Reliability and Peace of Mind and Confidence - will not hesitate to call PLUMB CRAZY for my next service need -

by Diane Ludewig on Plumb Crazy
Very Accommodating
City & State: Google Reviewer

Dan from Plumb Crazy was great. He and the company were very accommodating about my time constraints.

by Nick Aiuto on Plumb Crazy
Emergency Sump Pump Replacement
City & State: Google Reviewer

Two times Daniel has pulled me away from disaster with professionalism and good humor. The first was an emergency replacement of my sump pump one day before I was leaving town for two weeks. No muss, no fuss and just took care of everything with practiced ease. The next was easing my mind about a laundry water faucet and sparing me a really expensive replacement job. I'd call him for any plumbing job that comes up in the future. Thanks, Daniel

by Phillip Wagenbach on Plumb Crazy
Slow Leak in a Drain Vent
City & State: Google Reviewer

Daniel came out and found a very pesky & slow leak from a drain vent that was improperly installed by the previous owner. Was able to minimize the amount of drywall we needed to remove to find and repair the problem. Been dry ever since. Big thanks!

by Christina Parker on Plumb Crazy
Sump Pump Quit Working!!
City & State: Google Reviewer

Thanks to Plumb Crazy and Scott our basement did not sustain as much damage as it could have when our sump pump quit last year. He was out to our house in record time and stayed late and until he ensured the new pump was working. More recently we had a pipe freeze and Daniel came out to fix it, he also walked me through another repair to a shower fixture, explaining exactly what had to be done. We will for sure schedule that repair with Plumb Crazy. The guys are super professional and friendly - we are extremely happy to support this local business.

by Kelley O on Plumb Crazy
Leaky Sink
City & State: Google Reviewer

After discovering that our master bathroom sink was leaking into our family room, we called Plumb Crazy. Daniel came out the same day. He was courtesy, professional and thorough. He also gave us wonderful suggestions to prevent any problems happening in the future. I would absolutely recommend Plumb Crazy.

by Anne Anderson on Plumb Crazy
Always Happy with Service
City & State: Google Reviewer

We have used Plumb Crazy for years and have always been happy with their service! Scheduling with Scott and working with Daniel are a pleasure even for a burdensome house repair.

by Jennifer Fitzgerald on Plumb Crazy
City & State: Google Reviewer

We have used Plumb Crazy twice, and they have been excellent both times. They arrive well within the appointment window, and call to tell you they are on the way. Daniel takes the time to explain what is wrong, options to fix, and cost. He is very throughough and not rushed. We will use them for any future plumbing needs, and highly recommend them.

by Chris on Plumb Crazy
Great Service
City & State: Leesburg, VA

Outstanding response and great service. This is the second time I have used this company and they consistently perform outstanding service.

by Elizabeth Renaud on Plumb Crazy
Great
City & State: Google Reviewer

Came to see about a sump pump alarm going off. Prompt, helpful, and friendly.

by John Tello on Plumb Crazy
Superb
City & State: Google Reviewer

Daniel was superb, working in arduous weather conditions to repair our water shut off valve. Cheerful and professional, Daniel kept me abreast of his work throughout the job and we are completely satisfied with the results. At the conclusion of the job, he made sure that I fully understood everything related to the work. I couldn't be more pleased and very highly recommend him!

by Vivian Freyre Aozkos on Plumb Crazy
Consistently Excellent
City & State: Google Reviewer

I have dealt with Plumb Crazy for over ten years and have received consistently excellent, timely and professional service from its owner Scott and his associate Daniel. They've been there for me when I had emergencies at awkward times of the season; their advice was always intelligent and measured, never attempting to trick me into unnecessary spending, and their work is always top notch. I recommend them very, very highly.

by Senta Keegan on Plumb Crazy
Fixer Upper
City & State: Google Reviewer

Daniel has been to our "fixer upper" several times to do different jobs for us since buying it several months ago. We had issues with our pipe in the laundry room (which he fixed) and needed shut-off valves placed on outdoor faucets. He explained everything and gave us an estimate that was reasonable. Plumb Crazy is super responsive and priced appropriately for their services.

by Valerie Daniel on Plumb Crazy
Extremely Helpful!
City & State: Google Reviewer

Scott - owner - was extremely helpful and responded quickly to schedule a service call. Daniel

by Richard Cruz on Plumb Crazy
Outstanding!
City & State: Google Reviewer

Plumb Crazy, Inc. did an outstanding job. Our water heater pilot light wouldn't stay lit. I called Plumb Crazy first thing in the morning; and Dan and Scott from Plumb Crazy were able to come within a few hours to repair the water heater. I have used them for past plumbing needs and they have always done an outstanding job. Both Dan and Scott were friendly, knowledgeable, and professional. I highly recommend Plumb Crazy.

by Kevin Bell on Plumb Crazy
GREAT
City & State: Google Reviewer

These guys are great! This is the 2nd time I've used Plumb Crazy, and both times they provided excellent professional service - and take the time to explain what is going to happen and how much it will cost. They do superior work - we originally had them replace a hot water heater with a commercial grade unit last year, and some pipe replacements, and now we've had them come back and re-build 2 toilets, install a bathroom sink faucet, and clear two very stubborn drains that required a heavy-duty snake. Daniel is very good - explains everything very well and very likeable - we liked having him here.

by Rick L on Plumb Crazy
Great Service Again
City & State: Ashburn

This is my second time using Plumb Crazy and in both instances they were able to address issues without needing to resort to the highest priced option saving me money instead of lining their pockets.



They were thorough in addressing my issues (water pipe hammering, low water pressure , shower faucet repair, toilet installation) and were quick to diagnose the issues and explain my options



They worked with my schedule and gave me a 30 minute heads up before arriving at my residence giving me time to break free from work.



I don't write reviews often, but I can't recommend this company enough.

by Erin Davis on Plumb Crazy
Very happy
City & State: Google Reviewer

I was very happy with the knowledge, communication, and professionalism of the folks at Plumb Crazy. They were extremely responsive, and able to replace my kitchen faucet very quickly (the day before Thanksgiving)! I would highly recommend!

by Geoff Goliver on Plumb Crazy
Clogged Kitchen Sink
City & State: Google Reviewer

These guys are great! This is the 2nd time I've used Plumb Crazy, and both times they provided excellent professional service - and take the time to explain what is going to happen and how much it will cost. They do superior work - we originally had them replace a hot water heater with a commercial grade unit last year, and some pipe replacements, and now we've had them come back and re-build 2 toilets, install a bathroom sink faucet, and clear two very stubborn drains that required a heavy-duty snake. Daniel is very good - explains everything very well and very likeable - we liked having him here.

by Robton10 on Plumb Crazy
Sump Pumps
City & State: Google Reviewer

Daniel was very friendly and he informed me on how sump pumps work with every detail. showed me pics on how they are set up.He was not aggressive trying to sell me a product but made it comfortable to talk about a new sump pump and how much it would cost.

by Frances Ferrara on Plumb Crazy
New Toilet
City & State: Google Reviewer

Daniel Day was the plumber that came out today to install a new toilet and a new shower handle. He was very curtious and mindful of keeping the work area and my floors protected. His work was timely and very well done replacing both items with better workmanship than what we inherited when we bought the house initially several years ago.

by David Smith on Plumb Crazy
Thorough Job
City & State: Google Reviewer

Daniel did a great job, as before with Plumb Crazy. Respectful of the house (blue shoe covers the whole time), consulted on other items he wasn't charging for, did a very thorough job and talked me through the installation and advised on what to keep and what not to keep with the new faucet tools. Promised after service also if things didn't work out, I doubt it because they have never disappointed. Really nice guy, very honest, very professional, will use for all my plumbing needs.

by Kathleen Galvin on Plumb Crazy
Toilet Repair
City & State: Google Reviewer

Daniel did a great job, as before with Plumb Crazy. Respectful of the house (blue shoe covers the whole time), consulted on other items he wasn't charging for, did a very thorough job and talked me through the installation and advised on what to keep and what not to keep with the new faucet tools. Promised afterservice also if things didn't work out, I doubt it because they have never disappointed. Really nice guy, very honest, very professional, will use for all my plumbing needs.

by Tammy C on Plumb Crazy
Excellent Service
City & State: Google Reviewer

Excellent service. Thanks to Daniel, we now have a new pressure reducing valve on our home and replaced a few shut-off valves under the sink as well. I felt like he was taking the time to do the work right. I highly recommend!

by Mick on Plumb Crazy
Plumb Awesome
City & State: LEESBURG

Heard about Plumb Crazy from Facebook friend who recommended them highly. I called, spoke with owner (Scott) about my leaky shower facet. Scott booked apt stating that Dan would be the man arriving between 9am - 12pm. Dan called @ 9:15 am on day of service, arrived 15 minutes later. Dan and assistant assessed leak and had problem fixed within 30 minutes. No BS; just great service at a great price.

by Chris Boucher on Plumb Crazy
Shower Handle & Faucets
City & State: Google Reviewer

Daniel did a great job replacing a shower handle and three sink faucets. I trust him completely and really appreciate him taking time to answer my questions.

by Jami Senter on Plumb Crazy
Drain Cleaning
City & State: Google Reviewer

Daniel came by and cleaned out drain for us ($159). He was prompt (called 30min out, was right on time), was extremely friendly and professional. We've used Plumb Crazy for plumbing jobs in the past, and will continue to do so based on how great their staff are. Thanks!

by Matt Turner on Plumb Crazy
Fast and Efficient
City & State: Leesburg, VA

The Plumb Crazy crew did a great job replacing two faucets and shower valve. They were fast and efficient. Will use again soon.

by Katie KRamer on Plumb Crazy
Highly Recommend!
City & State: Leesburg, VA

This winter I had a pipe burst and went to the "big" name companies to assist. After 4 visits they finally figured out the problem but left a big mess. This time for my plumbing needs I decided to try someone more "local" and with better customer service. I was not disappointed! Super friendly, fixed it ASAP, great follow-up and excellent service. I will definitely make them my go-to from here on out.

by Renee & Ralph DiBattista on Plumb Crazy
City & State: Leesburg, VA

Absolutely excellent company!! From Scott, the owner, taking his time on the phone to Daniel, the technician, who is personable, intelligent, and knows exactly what to do, when he leaves you feel like every penny you spent was well worth it!!!!

by Brad on Plumb Crazy
Excellent Customer Experience
City & State: Leesburg, VA

We had several plumbing issues that Plumb Crazy helped us out with. Scott, the owner, spent a lot of time on the phone with my wife to make sure we had everything we need before they came out. We really appreciated that. Daniel did the work for us and did an excellent job. He was very friendly and was able to fix some other issues that we found while he was on-site. I highly recommend them!

by Brad on Plumb Crazy
Excellent Customer Experience
City & State: Leesburg

We used Plumb Crazy last week to fix several plumbing issues and can't recommend them enough to others. The owner, Scott, spent a lot of time on the phone with my wife to help us figure out exactly what we needed before they came out. Daniel did the work very efficiently and effectively. He also stayed longer to fix some additional plumbing issues we identified that day. Great customer experience!

by Peter on Plumb Crazy
Satisfied Customer
City & State: Leesburg, VA

I have used Plumb Crazy for a number of plumbing issues over the years, most recently on 15 Feb 18. The work has always been excellent, the plumbers friendly, courteous, and, most importantly, highly skilled. Response time has always been short and the work done efficiently. I will use them again.

by Mary on Plumb Crazy
Excellent plumbers!
City & State: Leesburg, VA

This was the third time we had Plumb Crazy for a plumbing problem. With every visit we have received prompt service (today's visit was same day!), professional advice and and always a friendly, courteous manner. On two occasions it was recommended that additional work get done as there were potential hidden problems. We were shown exactly what those potential problems might be. There was no pressure to have the work done. Since our house is 20+ years old, we were appreciative of the advice. Plus we were given a fair price for all the work. Thanks, Daniel! We'll see you next time!

by Bill on Plumb Crazy
Great Company!!!
City & State: Leesburg,VA

I have to say I was in a jam. Our kitchen sink was out of commission for two days. I did what I could to fix it. I finally decided I needed a Plumber. I got referred to Plumb-Crazy and they came within an hour!! Daniel showed up and sneaked the pipe and it was fixed in 30 mins. I would call them again any time. Great guys. Thank you for such quick service and a job well done.

by Ronald Baker on Plumb Crazy
Basement Plumbing
City & State: Sterling

So, I had the following work done: Replace two exterior faucets that were leaking, replace two interior shutoff valves that were also leaking and replace two sections of copper pipe that looked like they might leak some day. The work was done well and quickly and I was very pleased with their performance. However, the unit pricing structure they used seems pretty high to me. I did not get quotations from other plumbers but I feel that their unit pricing structure is high, even for the northern VA area. I would use them again and I would recommend them to others but I would do some price checking next time.

by Richard R on Plumb Crazy
Top notch service
City & State: Leesburg, VA

You would be "plumb crazy" not to use Scott and Daniel if you are in their service area!! They are knowledgeable, very thorough, and do great work. Daniel was on-time and had everything he needed to complete the job. Even had parts for an unplanned repair that he did while he was here. This is a local company and their prices are very reasonable. Will definitely call them again if I needing plumbing work done!

by Kathy on Plumb Crazy
Prompt service
City & State: Ashburn, Va

Awesome service and available when we needed them! Daniel was professional and courteous and just a pleasure to work with... definitely will use them again and will refer to friends and family. Thank you!

by Chuck Howell on Plumb Crazy
My new plumber
City & State: Sterling VA

Found Plumb Crazy through Angie's List.

Quick reply for initial estimate. When I scheduled, was able to schedule same day. I was given a window of 4 hours, and was called when repair person was half an hour away. Work was done quickly, with clear explanation before

and after, good discussion of other things to look for in future as a result of slightly high water pressure reading.



Daniel was prompt, professional, and helpful. And quick.

by Vanessa Kahn on Plumb Crazy
Excellent Service
City & State: Lovettsville, VA

We had a water pipe burst during the recent cold weather. It was in the evening when most businesses were not available. We had no regular plumber so based on the great online reviews we decided to give Plumb-Crazy a call. We left a voicemail and Scott promptly returned our call. Within an hour he arrived at our home and for a reasonable price repaired the leak and turned our water back on. Remarkable that we could get such wonderful service after hours even though we were not an established customer. We will now only use Plumb-Crazy in the future and highly recommend them. Thank you, Scott and company, for coming out on such a cold late night!

by Gerard Casey on Plumb Crazy
Super Service
City & State: Ashburn, Virginia

I have been using Plumb Crazy's service for over 7 years now, and Scott (owner) has provided nothing but the best service. They answer all your calls ASAP, provide honest assessments to your problems, always have a solution - but more importantly - a reasonable up front cost assessment. I have recommended Plumb Crazy's service to all my friends and neighbors and they also highly regard their services. Without a doubt Plump Crazy is my plumber of choice. BTW...Scott is a great person to deal with as well as his employees!!

by Mike on Plumb Crazy
City & State: Leesburg, VA

Scott, I just wanted to thank you for all the time you spent talking to me on the phone. Sorry to cancel at the last min. Your man Jonny was kind and very professional. He answered my questions and treated me with respect, even though I wasted his time. I know I`ll need a plumber soon, and rest assured, it will be plumb crazy. Again, thanks for all your time and effort, and please tell Jonny I did not mean to waste his time, and thank you or speaking with me. Your new customer, Mike.

by George on Plumb Crazy
City & State: Ashburn, Virginia

Tried fixing a leaky shower head that turned out to be way more than just a bad shower head. Found a leak behind the wall of our shower in the master bath. Tried fixing myself...not so lucky. Called Scott and told him about my predicament. It was Saturday evening and he immediately return my call. He listened to my plight and was able to talk me through the fix over the phone - saving us a lot of money. It's not our first excellent experience with Plumb Crazy and I'm sure it won't be our last. Thanks Scott.

by Bob & Renee on Plumb Crazy
City & State: Leesburg, VA

Dear Scott and the Plumb-Crazy Staff, THANK YOU SO MUCH! You'll never know how much we appreciated you coming late the other night to replace our BAD water heater! You never know how much you need HOT WATER till it is gone! YIKES!!! We have come to depend on you over the years to 'BE THERE' for us when we need you - for OUR home as well as our rental properties - AND to be honest, trust-worthy and fair-priced. You are just THE BEST! Warmest regards, Bob and Renee.

by Jim and Sarah on Plumb Crazy
City & State: Sugarland Run VA

We called Plumb Crazy at 11:30 this morning (December 29 - between the holidays). They had a guy installing a water heater in Cascades (next subdivision over from us). They promised to have him come by this afternoon to assess why our water heater would not give us hot water. He came over and explained the problem in detail and gave us the option of repairing it or replacing it. We opted to replace it and upgrade from a 50 gallon tank to an 80 gallon tank. They were able to get the new tank the same day, and were going to come back at 6 PM to install, which we were pleased to hear because we have newborn twins and were missing our ability to use hot water. They gave us a courtesy call to let us know that they would arrive at 8:30 because they were finishing up another installation, which was fine with us because we really wanted the new tank to be installed today. While they were here, they performed the work well, conscious of the newborn twins in the house (trying to be quiet, explaining that the recommended settings would not scald skin but we should still be careful). They finished at 11:30 PM after cleaning up completely. They were very courteous, friendly, and gave us all kinds of information about the new hot water heater. When they left, they said we'd have hot water in a half hour, but to call the number on the back of the invoice if we had any problems, that they answer the phone 24 hours a day. This is the largest hot water heater Plumb Crazy has installed in Sugarland Run subdivision to date. Best of all, this was not considered an emergency but a routine installation! Scott and Johnny were the installers and were absolutely wonderful! I would recommend this company and these guys to anyone with any plumbing problems.

by Dawn on Plumb Crazy
City & State: Sterling, VA

Scott, I wanted to tell you that I will NEVER call another company for service. I had no recourse but to use the Roto-Rooter company on Friday the 10th of December. My ice maker line had sprung a leak, and your company, which I always use, had no technicians available. I did call four other plumbing companies before contacting Roto-Rooter. What a disaster that was. I knew that it was my ice maker line that had sprung a leak, but the technician wanted to perform a diagnostic, at the cost of $189.00. When I called the company, I was not told that there was a diagnostic fee. I explained that I knew it was the icemaker line, and he said he could fix that, but if that was not the problem then it would be extra. After going round and round, I told him to go ahead and do the diagnostic. After 5 minutes, he concluded it was my ice maker line. $189.00 for 5 minutes. He then informed me that I had to bring my plumbing "up to code." I have since been told that could be their interpretation of the code. I feel they charged me for work that did not need to be done. I have always felt that your company was fair and reasonable in pricing. Everyone that has been to my home, has been efficient and professional. After this experience with Roto-Rooter, I would do without water until your company can assist with any future plumbing problems. I also want to thank you for your advice.

by Darlene on Plumb Crazy
City & State: Sterling, Virginia

We have been overhauling our master bath which called for new/replacement faucets. When I realized I needed a plumber, I checked out Angie's list which is where I found Plumb Crazy in, Leesburg, VA. I contacted them on Friday and was able to set up a service call for the following Tuesday. Our technician Johnny arrived within acceptable time frame range. He was courteous and quickly installed our valve. It appears I will need their assistance again and will not hesitate to call for follow-up work.